Job Objective: To provide timely, accurate, and professional customer support, resolve customer issues efficiently, and ensure a high level of customer satisfaction.
Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer inquiries regarding products, services, policies, and procedures.
Provide accurate information and effective solutions to customer problems.
Receive, record, and resolve customer complaints in a timely manner.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Follow up with customers to ensure their issues have been resolved and maintain customer satisfaction.
Maintain accurate customer information, call logs, and service records in the company database.
Meet assigned performance targets, including call handling time, response time, and customer satisfaction.
Coordinate with relevant departments to ensure prompt resolution of customer issues.
Maintain professional communication and demonstrate patience, empathy, and a positive attitude.
Prepare daily, weekly, and monthly customer service reports as required by management.
Follow company policies, service standards, and data confidentiality requirements.
Identify recurring customer issues and provide feedback to management for service improvement.
Assist customers with service requests, complaints, feedback, and other support-related matters.
Maintain a high standard of customer service to build customer trust, loyalty, and long-term relationships.
Bachelor/Honors (Priority for Private Universities)
N/A
Excellent verbal communication and listening skills
Customer relationship management
Complaint handling and problem-solving
Computer literacy and data entry
Time management and teamwork
Patience, professionalism, and a customer-focused attitude
IELTS overall band score of 7.0 or equivalent English proficiency.
Excellent verbal and written communication skills in English.
T/A, Tour allowance, Mobile bill
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
T/A, Tour allowance, Mobile bill
Lunch Facilities: Partially Subsidize
Festival Bonus: 2(Yearly)
Competitive salary based on qualification and experience.
Salary will be negotiable for highly experienced candidates.
Mobile/communication facilities as per company policy.
Performance-based salary review and other benefits according to company policy.
Send your CV to: serviceninhrd@gmail.com